Client Relationship Management

Working together to maximise relationship value and impact.

Focusing on:

• Developing & Leading Client Relationships 
• Creating and Delivering Value - Client Needs Analysis
• Understanding the Business Landscape

You are responsible for the experiences your clients have when they deal with you – external and internal clients. How effectively you deliver great client service will be determined by how you manage the client relationship as well as how technically proficient you are. 

We work with you - and where appropriate, your client - to understand how relationships work from both a behavioural and a technical perspective and provide you with the tools to build and maintain great relationships. 

Key Considerations

• Elements of a great relationship
• The Brand dynamic and delivering focused results
• Technical delivery review and improvement matrix
• Behavioural tactics to build and maintain great relationships
• Getting back on track when the relationship is challenged and at risk
• Diagnostic tools - determine the State of the Union

We have experience in working with internal/external client teams in industries including: Retail, Media, Finance, Hospitality, Travel, Energy, Health and Data.

Working together to create performance gains through people.

Focusing on:

• Leadership styles, situational and experiential implementation
• Management practices and process improvement
• Managing an internal Communication & Engagement strategy
• Managing Conflict & Issue Resolution

In order to effectively lead a team you need to know how to plan and set goals, manage and motivate to drive performance gains, anticipate problems and provide clear leadership and direction where appropriate. This learning session provides you with an essential toolkit to set you up for success.

These sessions are tailored to reflect the level of experience of the audience – strategic leadership and team management principles and best practice are included with an emphasis on delivering tools that are most appropriate to equip the delegate for success.

Key Considerations

• Understand the relationship between managing/leading with and without positional power
• Appreciate the impact colleagues and leaders have on team motivation, development and performance and explore tools that will support you
• Understand performance management principles and SMART goal setting
• Application of Action Centred Leadership and Situational Leadership
• Using a Feedback Model & Coaching Tool to praise, challenge and drive delivery of key objectives
• Prioritising and Delegating

We have experience in working to build effective and efficient teams in industries including: Retail, Media, Finance, Hospitality, Travel, Energy, Health and Data.